Terms of Service

Terms of Service

All purchases come with a ten day estimated processing time for design or shipping.
In terms of design, all orders will be completed within ten business days of the original purchase.
In terms of shipping, any and all items purchased will have a ten day processing time maximum (often sooner but not always) after an order is placed; at which point a product is shipped.
If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 10th business day, up to but not limited discounts may be applied to an order for the inconvenience.

Refund Policy

Returns

We do not offer returns on any of our products unless there is a manufacturer error with material. This is because all of our items are custom made. For all other issues all purchases are final.

Please remember there is a ten day estimated processing period with all our products. This does mean some orders will ship before the 10 business day period, you should receive an email once an item ships. Shipping occurs after processing and falls onto the preferred method of shipping. If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 10th business day, up to but not limited discounts may be applied to an order for the inconvenience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund on a product due to a printing error, please contact us at contactesportsgear@gmail.com for further instructions.

No refunds will be made otherwise.