Terms of Service – EsportsGear LLC

Terms of Service

Terms of Service

All purchases come with a 1-3 weeks (up to 15 business days) estimated processing time for design or shipping after a purchase is made.

In terms of design, all orders will be completed within 1-3 weeks (up to 15 business days) of the original purchase.

When ordering, you may experience a 'price' increase on certain items. This includes all items size 2XL and larger (in most if not all cases), and some variants of items depending on the material amount used. This is simply to accommodate for the extra material used on larger items.


In terms of shipping, any and all items purchased will have a 1-3 week (up to 15 business days) processing time maximum (often sooner but not always) after an order is placed; at which point a product is shipped. 

In terms of 'bulk' purchases ('bulk' referring to any orders of 10+ garments of the same item aka 12 jerseys) and 'first order' purchases ('first order' referring to any time the 'first' item of something is bought on our website aka a new team orders a small jersey for the first time ever) may take up to an extra 5 business days of normal processing time to ship dependent on our workload at the time.

Item 'Mockups' aka the visual representation of items you see on our website may not always be 100% accurate of a final print you get in-hand. Small amenities seen on products such as zippers, pull strings and any other comparable item may be shown in a 'Mockup' and not actually available on a product. For this reason we encourage customers to visit our review page and see examples of printed items before ordering. All art and art packs bought through this website the purchaser agrees that if they move their store off this website, their store will be moved indefinitely (will not be deleted at any point) to our defunct tabs. We will never send 'print files' for art as they are proprietary. 

If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience.

Refund Policy

Returns

We do not offer returns on any of our products unless there is a manufacturer error with material. This is because all of our items are custom made. For all other issues all purchases are final.

Please remember there is a 1-3 weeks (up to 15 business days) estimated processing period with all our products. This does mean some orders will ship before the 15 business day period, you should receive an email once an item ships. Shipping occurs after processing and falls onto the preferred method of shipping. If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience. This expands to include our 'first time' order and 'bulk' ordering with an extra 5 business days of processing possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund on a product due to a printing error, please contact us at support@esportsgear.com for further instructions.

No refunds will be made otherwise.

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