Terms of Service

Terms of Service

All purchases come with a 1-3 weeks (up to 15 business days) estimated processing time for design or shipping after a purchase is made.

In terms of design, all orders will be completed within 1-3 weeks (up to 15 business days) of the original purchase.

In terms of shipping, any and all items purchased will have a 1-3 week (up to 15 business days) processing time maximum (often sooner but not always) after an order is placed; at which point a product is shipped.

Item 'Mockups' aka the visual representation of items you see on our website may not always be 100% accurate of a final print you get in-hand. Small amenities seen on products such as zippers, pull strings and any other comparable item may be shown in a 'Mockup' and not actually available on a product. For this reason we encourage customers to visit our review page and see examples of printed items before ordering.

If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience.

Refund Policy

Returns

We do not offer returns on any of our products unless there is a manufacturer error with material. This is because all of our items are custom made. For all other issues all purchases are final.

Please remember there is a 1-3 weeks (up to 15 business days) estimated processing period with all our products. This does mean some orders will ship before the 15 business day period, you should receive an email once an item ships. Shipping occurs after processing and falls onto the preferred method of shipping. If a serious back up with occurs with orders, EsportsGear reserves the right to process all orders within 20 business days after an order is made. After the 15th business day, up to but not limited discounts may be applied to an order for the inconvenience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a refund on a product due to a printing error, please contact us at contactesportsgear@gmail.com for further instructions.

No refunds will be made otherwise.